![]() Promotes and maintains the highest level of customer service to all guests while staying alert to their needs. ![]() ![]() Participates in photographic opportunities with guests, the media, and special events.ĭemonstrates the ability to consistently remain in MGM Grand Class Service composure. Greets guests with friendly and informative conversation while accommodating drink orders and payment of orders while in the casino.įollows all cash handling procedures as established by MGM Grand Detroit.Īcts as the Grand Class Service Icon for the MGM Grand Detroit by providing the highest level of Guest Service.Īcts as the Key Model in establishing glamour, goodwill and the MGM Grand Class Service message to guests. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of the MGM Grand Detroit Statement. It is the responsibility of the Grandette to perform all tasks related to beverage service while performing excellent guest service. ![]()
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